FireFox Fixes

Are you having problems with FireFox and no matter what you do NOTHING WORKS!

Here are two solutions that you can try

Uninstall Firefox

To uninstall Firefox, follow these steps:

  1. Close Firefox (if Firefox is open): this way closes FireFox completely

    Click the menu button  New Fx Menu  and then click Exit Close 29

  2. Click the Windows Start button or press the Windows key Windows Key 
  3. In the Start menu, select Settings.
  4. In Settings, select System and then Apps & features.firefox.jpg
  5. From the list of currently installed programs, select Mozilla Firefox.
  6. To begin the uninstall, click Uninstall
    If the Uninstall Wizard does not run, you can start it manually by running helper.exe, which is located in one of these locations by default:
    C:\Program Files\Mozilla Firefox\uninstall\helper.exe
    C:\Program Files (x86)\Mozilla Firefox\uninstall\helper.exe
  7. In the Mozilla Firefox Uninstall Wizard that opens, click Next
  8. Click Finish
    To remove other files and folders that may not be removed by the uninstall, you must manually delete the Firefox installation folder, which is located in one of these locations by default:

    • C:\Program Files\Mozilla Firefox
    • C:\Program Files (x86)\Mozilla Firefox Click the uninstall button.
    • If Firefox is still open, you must close Firefox to proceed with the uninstall.

Backup Bookmarks

  1. Type %APPDATA% (when you start typing, a Windows search will start) and press enter to open the hidden Roaming folder
  2. Open the Mozilla folder
  3. Open the FireFox folder
  4. Open the Profiles folder
  5. Open the “strange name” (q0x8p18y.default) folder
  6. Open the bookmarkbackups folder
  7. Copy the last file in the folder – this is your bookmarks and paste it into either your Documents folder or your desktop

Remove user data and settings

The uninstaller does not remove any user data such as history or bookmarks. If you wish to completely remove this data, you must manually delete the Firefox folder containing your user profile:

  1. Click the Start button or press the Windows key Windows Key to open the Start Menu
  2. Type %APPDATA% (when you start typing, a Windows search will start) and press enter to open the hidden Roaming folder
  3. Open the Mozilla folder
  4. Delete the Firefox folder. Remember: deleting this folder also deletes bookmarks. Alternatively, you can press the Windows key Windows Key +R to open a Run dialog, type in %APPDATA%\Mozilla\ and click OK to open the Mozilla folder, then delete the Firefox folder

What information is stored in my profile?

  • Bookmarks, Downloads and Browsing History: The places.sqlite file contains all your Firefox bookmarks and lists of all the files you’ve downloaded and websites you’ve visited. The bookmarkbackups folder stores bookmark backup files, which can be used to restore your bookmarks.
  • Passwords: Your passwords are stored in the key3.db and logins.json files.
  • Autocomplete history: The formhistory.sqlite file remembers what you have searched for in the Firefox search bar and what information you’ve entered into forms on websites.
    Note:Only important information useful for recovering is described.